FAQ
Q Is this an insurance plan?
No, this is not an insurance plan. The Careington
Dental Discount program provides you with discounted prices on dental services; you
will pay for dental services at the discounted price at the time services are received.
Q How does the Careington International Corporation Dental Discount
program work?
Saving money on dental care expenses is easy with
the Dental Discount program. First, you can find participating providers by using
the "Provider Search" page on the Web site, (www.careington.com) or by calling Member
Services at (800) 290-0523. After confirming the provider's continued participation
when making an appointment, members just show their membership card at the time of
service. Members are responsible for paying all fees directly to the provider.
Q Can I use my membership when I travel
away from home?
Yes, your membership can be used at any participating
provider in the United States.
Q How can the Dental Discount program
offer lower costs?
The Dental Discount program is provided and administered
by Careington International Corporation. Careington has secured these valuable discounts
by partnering with some of the largest and most well known providers of health care
services in the country.
Q What provider can I go to?
You can find participating provider for the Dental
Discount program by visiting the "Provider Search" Web page (www.careington.com) or
calling (800) 290-0523 and pressing option 1, then option 1 again.
Q How long will it take me to get into
the system after I sign up?
After you have successfully become a member you
will receive your membership materials and membership cards in about 7-10 days.
Q How do I get additional membership cards?
If you need additional cards for your household,
or have lost your card, please call Member Services at (800) 290-0523 and press option
1, and then press option 1 again. They will be happy to send additional cards to you.
Q Can I go to a provider that does not
participate?
You may go to the provider of your choice; however,
you will only receive a discount by going to a participating dentist.
Q There is no provider close to my home.
What do I do?
While some zip code areas may have a limited number
of providers, there are usually providers within a 50-mile radius of your zip code.
You can refer a provider for participation in the network by visiting and selecting "Refer
a Provider." The program administrator will contact the provider with information
on how to apply to participate in the program. Because of the application and credentialing
process, it may take 6-12 weeks before a provider is added to the network. Not all
providers will agree to accept the discounted fees required by the program.
Q If my dentist refers me to a specialist
who is not in the network, do I still get a discount?
You will only receive a discount by going to a
participating provider. You might try printing out a list of participating providers
to share with your doctor or dentist to see if he/she could recommend any of the participating
specialist locations.
Q Can I include dependents in my plan?
Yes. One of the wonderful features of our Dental
Discount program is that your entire household can receive the discounts; even children
away at school!
Q What do I do if I feel the provider
overcharged me?
You can send a copy of your bill and a written
letter to the administrator of the Dental Discount program, Careington International
Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will
investigate your inquiry, and you will be contacted regarding the findings.
Q What do I do if I have a complaint about
a provider?
Please submit all issues in writing, including
a copy of your bill. You may fax them to 972-335-3968, or you may mail them to Careington,
Attention: Member Services, 7400 Gaylord Pkwy, Frisco, Texas, 75034. Call Member Services
at (800) 290-0523 for help with any concerns you may have.
Q What should I say when I call a provider
to make sure they participate?
The providers will recognize the name of the network
with which they participate, so when you call, it is important to use the name of
the correct network. |
